Lodge 12 - Hideaway 1, Errol

Dear Silverwood Owner, Sykes Cottages. Firstly think it would have been appropriate for you to accept an invitation to view my concerns, but declined. So forward Photos for your records and Sykes Cottages. I ask for your response and Sykes response too. Further to our conversation this morning, 30425 I attach photos of the issues raised with you regards housekeeping and Safety. 1. The front door of the Lodge found on arrival to be badly sticking, I had to remove the rug in hall to get access. That very obvious fault should have been actioned. Rug still cannot be at opening. 2. The mat on the balcony area is badly worn and surface tripped up my granddaughter, I removed the gauze sticking up. 3. The Oven was used last night to heat pizzas and oven grill was not clean hence enveloped lounge in blue smoke, the smoke detector did not operate? Had to open all windows and doors. Oven looks very old and has no fan! Is the thermostat even accurate. 4. The Hottub was unusable on day 1 due to being only 30c. Resolved by the very nice handyman the next day. 5. The kitchen knives supplied are not fit for purpose only 2 and one large sticks out of block. 6. 4 coffee mugs supplied three matching! One with long dirty crack on side. 7. Cutlery mismatched and old. 8. Flooring lifting and breaking up in hall and kitchen. Looks ugly. 9. Kitchen table, legs designing tight area a trip hazard and the table top blistered, again quite ugly. 20.warned by Sykes to keep property clean but no hoover or even brush and dustpan supplied. We like the location and may return but failures like these are not as I said to you good for your business and need urgent rectification. Photos attached. The bedside lampshade was peeling plastic rotting away. Forgot that one! The rather rude Owner seemingly unconcerned did not visit us despite request. The defects remained as stated when we left.

Thoroughly recommend. So good my friends and I want to book again already

Best not the comfiest WiFi wasnt great so couldnt make the most of the smart tv. Food from the sizzler was amazing.

Lovely log cabin with everything I needed. Reception staff were amazing and very welcoming

Lovely lodge, lovely location, lovely lassies and laddies. Simply the best. Definitely will be back here again. Thank you.

It was amazing, we got a lovely greeting as soon as we got there and told we got upgraded to the bigger lodge, number 15. Facilities were all updated, the wifi wasnt the best but we were away to chill so made it easier. Will defo be back